We are happy to help
Look up an answer, change how you play, or message the team. Everything lives on this page.
Quick answers
Accounts, coins and games.
Player Care
Pause, limit or close your account.
Responsible play
Tools and trusted help.
Write to us
Get a reply by email.
Common questions
Must I sign in to play?
No. Each game opens straight from the lobby. An account only adds saved coins, the daily bonus and boosts.
Does anything cost money?
No. Play runs on free virtual coins that cannot be bought, cashed out or exchanged for prizes.
Who may use the site?
Adults aged 18 or over who live in the United Kingdom.
Where do extra coins come from?
Joining adds 50,000 coins. After that, claim the daily bonus and three boosts from the lobby. Each one recharges after 24 hours.
I lost my password.
Message Player Care with your account email and choose "Lost password". We will help you back in.
Is Google sign-in available?
Yes. Choose "Continue with Google" on the sign-in or join page. New Google users add a UK phone number and confirm they are 18+.
A game will not open.
Refresh the page, check your connection and update your browser. If it still fails, tell us the game name and your device using the form.
My coin total looks off.
Coins are saved in the browser you play on, so clearing data or changing device can alter what you see. Write to us and we will take a look.
How do I pause or limit my account?
Press Player Care (bottom right on every page), choose "I would like a break" or "Limit my account" and send it. We act on it quickly.
How do I close my account?
Open Account and press Delete my account, or ask Player Care. Your stored profile is erased for good.
Where can I find help with gambling worries?
Visit Responsible play, call the National Gambling Helpline on 0808 8020 133, or go to BeGambleAware.org.
Still need a hand?
Share the details and we will reply by email.